Terms & Conditions

1. What Smart Campus is

Smart Campus is a school management app. Institutions (schools, colleges and similar) use it to manage classes, attendance, exams and results, timetables, fee records, notices and class group chats. Students, parents and guardians, teachers and staff use it to see and do their school work.

School fees are not paid in the app. The app only shows fee records that your school's staff enter. We are never the recipient of school fees: any payment for school fees goes to your institution or its bank, not to us.

2. Your account

• You must belong to an institution. You register to join a specific institution, and your account only becomes active when that institution approves it. A new institution's administrator is approved by our team.
• Your login ID is issued by your institution (for example STU-2026-00012). You receive a temporary password by email and must change it the first time you sign in.
• We verify your contact details. To check that your contact details are really yours, we send one-time codes to both your email address and your WhatsApp number. You confirm both before your account can be approved.
• Give true information. Your name, contact details and documents must be real and your own. Do not register as someone else.
• Keep your password secret. Do not share your account. You are responsible for what happens in your account. Tell your school or us at once if you think someone else has used it.
• Parents running a child's account. Many students do not have their own phones, so a parent or guardian may create and run the student account for a child. If a parent or guardian creates or uses a student account for a child, they are responsible for what is done on that account.
• Students under 18 may use Smart Campus only through their institution and with the consent of their parent or guardian and their school. A parent or guardian should help younger children use the app and explain these rules to them.
• One account per person, per role. Accounts cannot be sold or transferred.

3. Your institution's responsibilities

If you register or manage an institution on Smart Campus, the institution agrees to:

• Approve only real students, guardians, teachers and staff of the institution
• Get any consent the law requires, including a parent's or guardian's consent for children, before adding students
• Keep its school records (attendance, marks, fees and so on) accurate, and correct mistakes when asked
• Decide what to record and who can see it, and use student and staff information only for school purposes
• Moderate its groups: review reports from its users, remove content that breaks these terms, and suspend accounts where needed
• Handle requests from its students, parents and staff about their school records, and tell us if it needs our help
• Pay any subscription fees agreed with us

4. Acceptable use

You must not:

• Break the law, or use Smart Campus to help someone else break it
• Try to see information you are not allowed to see, such as another student's results or another school's data
• Change school records without permission, or enter false attendance, marks or fee records
• Upload viruses or harmful files, or try to hack, overload, copy or reverse-engineer the app or our servers
• Use bots or scripts to access the service, or collect other users' information
• Upload documents that are fake or belong to someone else
• Use the app to advertise or sell things, or to send spam

5. Group chat community guidelines

Groups are for school: class updates, homework, notices and school activities. Everyone in a group, including teachers, administrators, students and the parents who read along, must be treated with respect. In groups, do not post or share:

• Harassment or bullying: insults, threats, mocking, or targeting someone again and again
• Sexual content: nudity, sexual messages or images, or sexual comments about anyone
• Hate: attacks on people because of religion, caste, ethnicity, nationality, gender, disability or similar
• Violence: threats, encouraging violence, or violent or shocking images
• Self-harm: content that encourages or shows suicide, self-harm or eating disorders. If someone seems to be at risk, tell a teacher, your school or a parent straight away
• Spam: repeated, off-topic or commercial messages, chain messages or scams
• Impersonation: pretending to be another person, a teacher, the school or Smart Campus
• Other people's personal information: phone numbers, addresses, ID documents, photos of others, or private results, without their permission
• Illegal content, or anything that breaks someone else's copyright

6. Reporting and blocking

• Report a message: press and hold a message, tap Report message, choose a reason (spam, harassment or bullying, inappropriate or sexual content, hate or violence, self-harm or other) and add a note if you like. Your institution's administrators are told, and can delete the message and suspend the account.
• Block someone: press and hold one of their messages and tap Block. You can block another user, but not your school's administrators. You will no longer see their messages, and you will not get notifications from them. They are not told. You can unblock people in Settings, then Blocked People.
• Serious problems: for anything involving a child's safety, also email smartcampuspakistan@gmail.com. If someone is in immediate danger, contact the police first (in Pakistan, dial 15).

7. Moderation and enforcement

• Your institution's administrators can delete any message in their school's groups and can suspend accounts in their institution.
• We may also remove content, suspend or close accounts, or suspend an institution, if we believe these terms or the law have been broken, or to protect users, especially children.
• We act on reports as fast as we reasonably can. Where possible, we will tell you why action was taken.
• We may keep information about serious breaches and share it with the authorities where the law requires it or a child may be at risk.
• If you think we made a mistake, contact us and we will review it.

8. Your content

• You own what you post (messages, photos, files and documents).
• You give us a limited, non-exclusive, royalty-free licence to store, copy, process and show your content only to run Smart Campus, for example to show your message to the members of your group and keep backups. This licence ends when your content is deleted, except for copies kept for a short time in backups or kept by law.
• You confirm that you have the right to post your content, and that it does not break these terms.
• School records entered by your institution belong to the institution.

9. Our app and brand

The Smart Campus app, website, design, logo and name belong to us or our licensors. We give you a personal, non-transferable right to use the app for its intended purpose while you have an account. You may not copy, sell, change or create your own version of the app.

If you got the app from Apple's App Store: the app is distributed there under Apple's standard end user licence agreement, which governs the licence to install and use the app itself. These terms continue to govern your use of the Smart Campus service, your account and its content. Apple is not a party to these terms and is not responsible for the app or for keeping it running. Any question, complaint or claim about the app goes to us at the details in section 16, not to Apple.

10. Fees

• Use of Smart Campus by students, parents, teachers and staff is free. Institutions pay us the subscription fees we agree with them in writing.
• Fees are due when agreed. If an institution does not pay, we will tell it and may suspend the institution's account until payment is complete.
• Fees are not refundable except where the law requires it or where we have clearly said otherwise in writing.

11. Availability and no warranty

• We work hard to keep Smart Campus running, but it may sometimes be unavailable, for example during maintenance, updates or problems with our providers or your internet connection.
• We may change, add or remove features.
• Smart Campus is provided "as is" and "as available". As far as the law allows, we do not promise that it will always be available, error-free or suitable for every purpose.
• School records are entered by your institution. We are not responsible for whether they are correct. Please contact your school about errors.

12. Limits on our liability

• As far as the law allows, we are not responsible for indirect losses (such as lost profits or lost opportunities), or for losses caused by your institution, other users, or things outside our reasonable control.
• As far as the law allows, our total liability to you for any claim is limited to the amount you paid us for Smart Campus in the 12 months before the claim. Students, parents and staff normally pay us nothing directly.
• Nothing in these terms limits liability that cannot be limited by law.

13. Ending your account

• You can delete your account at any time: in the app go to Settings, then Delete account, or use the request form at smartcampuspk.com/delete-account. What is erased and what is kept is explained on that page and in our Privacy Policy.
• If you are the only administrator of an institution, contact us to close the institution's account.
• Your institution can suspend your account, for example if you leave the school.
• We can suspend or close your account if you break these terms, if the law requires it, or if your institution's account ends.

14. Governing law

These terms are governed by the laws of Pakistan. Disputes will be handled by the courts of Azad Jammu and Kashmir, sitting in District Bhimber, unless the law of your country gives you the right to go to your local courts.

15. Changes to these terms

We may update these terms. The "Last updated" date at the top will change whenever we update them. If a change is important, we will tell you in the app or by email before it takes effect. If you keep using Smart Campus after that, you accept the new terms.

16. Contact us